Sales

How long will the delivery take?
Typically, your heating system will take about 3-4 weeks from the time of the order. If you are just ordering a heat pump without a tank the heat pump can b...
Sat, 25 Jan, 2020 at 1:42 PM
How much energy can I save
The maximum COP rating of our Arctic heat pump is 9.7, but the average customer would expect to operate their system at an average of 3 COP. This means that...
Wed, 6 May, 2020 at 8:48 PM
How do I pay
We accept multiple forms of Payment for your Arctic System. Credit Card is preferred, but PayPal, Cheque, Wire transfer and occasionally cash are all accept...
Wed, 6 May, 2020 at 8:59 PM
Do I need Glycol?
Do I need to operate my heat pump with glycol? the answer is you should!  The heat pump has a build in freeze protection and will circulate the glycol i...
Thu, 19 Mar, 2020 at 1:04 AM
How do you ship
The majority of our customers have their Arctic Heat Pump system delivered direct to their project address. We have very affordable shipping rates for our s...
Wed, 6 May, 2020 at 9:02 PM
Do I need a Buffer Tank
A buffer tank is a very important part of any Hydronic Heating System especially when using a heat pump. Here are 6 reason for buffer tank:   1. Prima...
Thu, 23 Apr, 2020 at 12:03 AM
Can I add more heat pumps
Yes, it is very common that customers with 3000+ sq. ft. homes will require multiple heat pumps in order to effectively heat their demand load with heat pum...
Wed, 6 May, 2020 at 8:45 PM
Can I use WiFi
Yes, if you purchase our Resol MX controller with your Arctic home heating and cooling system you will have the ability to hook controller to Wifi and monit...
Wed, 6 May, 2020 at 8:46 PM
Where do I find an installer
We are starting to build out our network of recognized Arctic contractors, and we have a list of contractors we have worked with in past on our website. How...
Wed, 6 May, 2020 at 8:49 PM
Who can repair my heat pump
Almost all issues that could come up with our heat pump are easily diagnosed by the error code they generate on Arctic controller. Most of these issues can ...
Wed, 6 May, 2020 at 8:50 PM